Frequently Asked Questions

Ordering & MOQ

Q: What is your minimum order quantity (MOQ)? A: MOQ varies by product, typically starting from 50 pieces per SKU for standard items. Mixed orders are supported — you can combine different products in one shipment.

Q: Can I order samples before placing a bulk order? A: Yes, samples are available for most products. Sample orders ship within 3–5 days via express courier. Sample cost is refundable against your first bulk order.

Q: Do you support mixed orders? A: Absolutely. Our mixed wholesale order service lets you combine multiple SKUs and categories into one order with low MOQ per item.

Pricing & Payment

Q: What are your payment terms? A: For new customers, we require 30% deposit to start production and 70% balance before shipping. For repeat customers, net-15 or net-30 terms may be available after establishing a trading history.

Q: What payment methods do you accept? A: T/T (bank transfer), Western Union, and PayPal (for sample orders only).

Q: Are prices negotiable for large orders? A: Yes, volume discounts apply for orders over USD 5,000. Contact us for a customized quote.

Shipping & Delivery

Q: How long does shipping take? A: It depends on the method:

• Express (DHL/FedEx/UPS): 3–7 days
• Air freight: 7–12 days
• Sea freight (LCL/FCL): 20–40 days

Q: Do you handle customs clearance? A: We handle China export customs. Import customs in your country is your responsibility, though we provide all necessary documents (commercial invoice, packing list, bill of lading).

Q: Can you ship to Amazon FBA warehouses? A: Yes, we offer FBA prep services including FNSKU labeling, poly bagging, and palletization.

Products & Quality

Q: Are your products certified? A: Many of our products carry CE, GS, or ANSI certifications. Certification details are listed on each product page. Custom certification can be arranged for large orders.

Q: What if the products don’t match the description? A: We offer pre-shipment quality inspection and provide photo reports. If products arrive defective due to our error, we offer replacement or refund.

Q: Can I customize products with my logo? A: Yes, we offer OEM manufacturing including laser engraving, custom packaging, and product configuration changes.

Company & Contact

Q: Where are you located? A: We are based in Yiwu International Trade City, Zhejiang Province, China — the world’s largest small commodities wholesale market.

Q: How do I contact you? A: The fastest way is WhatsApp. You can also email us at [email protected].

Still have questions? Chat with us on WhatsApp